FAQ

Orders, Shipping & Returns

How long will it take to process my order?

Orders will be processed within 24 business hours. Order processing operates from Monday-Friday (excluding public holidays). If you order is received after 2pm on Friday afternoon, it will be shipped out on Monday.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

New Zealand orders are shipped with NZ Post within 3-5 business days.

Australia orders are shipped with NZ Post then transfer to Australia Post within 5-10 business days. 

International & Rest of World orders are shipped with NZ Post then transfer to your national carrier within 5-15 business days.

*Above timeframes are estimates and variances in delivery times may occur. Please allow additional time if you live in a rural area.

WHAT ARE YOUR SHIPPING COSTS?

New Zealand orders $7.95 flat rate or FREE over $100 order spend. All orders are sent via NZ Post with tracking information.

Australia orders $9.95 flat rate or FREE over $100 order spend. All orders are sent via NZ Post with tracking information.

International & Rest of World orders $29.99. All orders are sent via NZ Post with tracking information.

*Aria Haircare is not responsible for any additional fees charged from International Customs or Post Office Bills

I NEED TO CHANGE SOMETHING ON MY ORDER, HOW DO I DO THIS?

We are happy to make changes to your order, however, please note our team can only make these changes before the order has been processed. Please email info@ariahaircare.comfor any changes or questions.

My product/s were damaged in transit, what do I do?

If this has happened to you, simply email info@ariahaircare.com within 7 days of receiving your order along with your order number and include a photo of the damaged goods and we will replace the items free of charge.

What forms of payment do you accept?

We accept Mastercard, Visa, Amex, Union Pay, Shop Pay, Apple Pay, Google Pay, AfterPay and Zip Pay.

Please note we do not store or have access to your card information.

What is your return & refund policy?

We want you to be 100% happy with your Aria Haircare goodies, so we are proud to say we offer a 30-day Money Back Guarantee. We recommend giving them a good go for at least 2 weeks but if you find that you're not completely satisfied with the results, please send us an email at info@ariahaircare.com within 30 days of receiving your order with your order number and we will refund you. You will need to send back the products at your own expense. Once we have received the returned products, we will refund you.

Where do you stock your products?

Currently we are only stocking our haircare products on our website.

Products

What's in your products?

We are proud to say all of our products contain naturally derived and organic ingredients. Ranging from peppermint to avocado and macadamia oils, we have a bespoke formulation for high performance results. Free from nasty chemicals for that perfectly balanced, shiny and stronger hair you've always wanted!

are your products vegan?

Yes all of our products are 100% Vegan!

Are your products tested on animals?

No. We love our furry friends so we are proudly 100% cruelty free.

Do your products contain chemicals?

No. Aria Haircare was created to eliminate unnecessary and harmful chemicals so your hair can shine with strength and brilliance all without nasty chemicals. No sulphates or parabens here gf!

Does it really make your hair grow?

The hero ingredient in our shampoo and conditioner is peppermint oil. Peppermint oil has an array of benefits for your hair - it boosts blood circulation to your scalp, giving your hair greater access to all the good stuff. If you didn't know, hair loss occurs due to starved blood flow to hair follicles. So increasing blood flow to your scalp will stimulate growth and prevent hair loss all while strengthening your hair strands from the inside out. It also balances your scalps production of sebum with its anti-bacterial agents, leaving your hair nourished and hydrated without weighing it down. Another amazing benefit is its anti-inflammatory agents that soothes redness, itching and flaking. We could talk about the long list of benefits all day!

Do you offer samples?

We are currently working on samples to be available in the next few months! Keep an eye on our socials for updates and launch dates.

Do you offer subscriptions?

We are currently working on subscriptions to be available in the next few months! Keep an eye on our socials for updates and launch dates.

Can't find what you're looking for?

Send us an email and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@ariahaircare.com